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Divi Den Support Request

Hi There! We want to help you as fast as we can. Many questions are answered in our KB.

To save yourself time, please try a Quick Search in our Knowledge Base

If you cannot find an answer in the KB, please keep reading.

Before submitting a support request, please double check the following items:

Important: Please always backup your website and database before making any updates at all. See how to backup your website.

  • Clear all caches and deactivate all caching – Caching often causes unexpected results. Clear all caches and test for the same problem again. Please see 6 kinds of caches to clear.  And also Deactivate caching: why you should never build/develop websites with caching activated
  • Update Your Divi Theme to Latest Version – Divi updates regularly to address issues. Before submitting , you must update your theme to the latest version.
  • Update WordPress to Latest Version – Our plugins are built to be compatible with the latest version of WordPress. Before submitting, you must update your WordPress to the latest version.
  • Disable Your Plugins & Child Theme and Test Again for the same Problem – Conflicts happen. We must make sure that there are no conflicts between the theme and plugins. This is the most common cause of problems. Before submitting, please temporarily disable all of your plugins and disable your child theme. Then test again for the same problem you are experiencing.

If none of the above options resolve the issue, please submit a support request below, we would be happy to assist.

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